Return and Refund Policy Page

Cancellation

·         If a customer cancels an order before the order has been shipped, The Spinning Wheels may accept the order cancellation and refund the amount to the buyer within a reasonable period. In such cases, the order amount will be refunded but with any transaction fee charged by the Bank deducted. Please note that The Spinning Wheels may not be able to cancel orders that are already shipped or in transit.

·         Return/Refund or exchange eligibility

·         Orders are only eligible for return/exchange if:

·         The product is clearly defective/damaged

·         Received wrong product

·         The product received does not match the images in terms of colour/design/fabric/quality, as seen on the website.

·         Reach out to The Spinning Wheels Customer Care at contact@thespinningwheels.in  within 7 days from the receipt of order to get a confirmation on the return/ refund eligibility of the order

·         One of our executives will get in touch, in order to process the return/exchange request

·         The customers may have to share the images of the product received in order to initiate the return pick-up.

·         A confirmation mail would be sent to the customer, confirming the return/exchange request

·         Return pick-up will be facilitated by the contact@thespinningwheels.in  customer care team with 3 business days from the date of return/exchange confirmation

·         Customers are requested not to return the products through any personal mode other than the return facility provided by The Spinning Wheels as this may hamper/ delay the refund/ exchange price.

·         Alternatively, customers can choose to exchange the products at any nearest The Spinning Wheels Are available in India within 7 days of receiving the product

·         Store exchange is not applicable to orders shipped outside India

·         Customers may have to bear additional charges such as return cost and customs duties (for international orders). Such amount shall be indicated to the Customers in advance.

·         Dress material/fabric orders are not eligible for return, exchange or cancellation.

·         Orders placed for Gift vouchers are not eligible for cancellation/ exchange or refund.

·         Sarees ordered with fall and edging cannot be returned/exchanged as it is customised as per your request. And is also mentioned on our website.

Refund process

·         The product will go through the following internal checks before the refund gets processed:

·         The products returned should be in original condition

·         The products must not be used or washed

·         The products should have the original tags/labels in place and folds intact

·         The products should be returned along with the box in which the product was delivered

·         The refund may be delayed or not processed, if the returned product/s does not meet any one of the internal check criteria mentioned above.

·         Refund timeline

·         Refunds (net of any additional charges applied on account of return ) shall be made to the same issuing bank through which the Product was purchased, using the same payment mode. Refunds are processed within 2 business days of receiving the product to The Spinning Wheels's warehouse.

·         The refunded amount may take 7-10 business days from the date of initiation of refund to reflect in the bank account/Credit card/wallet.

·         In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for refund or replacement.

·         Customers have the option to raise a chargeback with their bank, if the refund amount does not reflect within 15 days from the date of initiating refund.

·         However, we request the customers to reach out to us first for any queries and speedy resolution on any payment/ refund concerns.